I just finished reading a post by Jim Lee that reminded me of what I think is a great way to get to practice some of your more aggressive scripts and dialogues with no downside.
Telemarketers. Woe betide the telemarketer who calls and I answer because I'm in the mood for a good role play!
Hi, This is John (or Jane) Doe calling to speak to Tony Marriott. Is this Tony?
I believe I covered that when I answered the phone. How may I be of help?
Hi, Tony. I'm calling on behalf of XYZ Whammo Widget Company to tell you about the thing that's so much better than buttered toast it's going to rocket you to the top position in your market and cause all the other agents to hang up their licenses. Do you have a moment?
Absolutely - I'm so glad you called. Which of our listings were you interested in?
Ummh...no I'm not interested in buying one of your listings, I'm calling to (TELEMARKETER SCRIPT INTERRUPTED BY TONY)
Well, if you're not calling about one of our listings, then what's the address of the property you're wanting to sell?
Huhh? No - I don't have a property to sell, in fact I don't even live in your area, as I was saying (TELEMARKETER SCRIPT INTERRUPTED BY TONY)
Do you own your own home?
Well....no I don't.
Would you like to?
Well of course some day.
If I could put you in touch with a REALTOR and a Lender in your area who could show you how to purchase a home would you be interested?
To be honest...my credit really sucks..I don't think I would be able to.
I think that evaluation should be made by experts - don't you?
Well...umhh...er...I guess so.
Great - what's the best email and phone contact information for you?
But you're missing the point - I wanted to tell you about our XYZ Whammo Widget!
And today is your lucky day - because instead of this call being another rejection, you managed to reach someone who can help you reach your goals! These things always happen for a reason - don't you think?
Well...yes...I suppose they do.
Etc., Etc., Etc.............................
Of the countless times I've had the above discussion or some variation thereof, I've had about half a dozen actually give me their contact information, and one of those result in a closed referral!
So - next time your phone rings with caller ID blocked or a toll free number showing, put on your role play hat and give it your best shot. It might just payoff - and worst case gives you great role playing practice with someone who is trying to control the call with a script totally different than yours!
If you are considering a Traditional or Short Sale of your home in Phoenix, Scottsdale or any location in Maricopa County Arizona, you owe it to yourself to talk with Haven Express @ Keller Williams Arizona Realty to determine whether Tony and Suzanne Marriott are the best real estate Brokers in the Phoenix and Scottsdale metropolitan area to help you with the Successful Sale of your home.
Tony and Suzanne have personally Listed, Sold and Closed more than a hundred Short Sales with the highest list to close rate in the Phoenix Metro Area!
Tony Marriott - Chief Executive Officer - Haven Express @ Keller Williams Arizona Realty
Suzanne Marriott - Chief Learning Officer - Haven Express @ Keller Williams Arizona Realty