Tony and Suzanne Marriott's Phoenix Arizona Real Estate Blog

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Haven Express - Easy Exit Guarantee

Over the past few months I asked questions in the 'Rain and did other research on the topic of offering Sellers an "Easy Exit" Guarantee.

 

I found many variations of a guarantee - ranging from "If you're not happy - fire me!" to some fairly convoluted versions that encapsulated "If you're not happy - fire me! - but - you must tell me why you aren't happy and give me a chance to fix it!"

 

After much thought and deliberation a "profound" thought crossed my mind.

 

Define what we commit to do, and when we commit to do it, in our Addendum to the Listing Agreement.

 

Be specific.

 

So specific that a neutral 3rd party would be able to determine whether any of the commitments had not been met.

 

Here's the text, for your dining pleasure:

 

"We understand that selecting a Real Estate Broker to help you with the sale of your home is a significant decision, and want to reassure you that when choosing us to list your home, you can do so comfortable in the knowledge that if reality fails to live up to expectations we mutually agree to up front, you can easily exit the listing agreement.

 

We discuss our commitments to you prior to signing a Listing Agreement and include all commitments in writing in our Haven Express Addendum to the standard Listing Agreement as part of our full service listing brokerage offering.

 

If we fail to live up to 100% of our written commitments, all you need to do is send us an email indicating which commitment(s) we failed to live up to, and that you want to cancel the listing agreement.

 

It’s that simple."

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About the Authors - Updated 2018

If you are considering a Traditional or Short Sale of your home in Phoenix, Scottsdale or any location in Maricopa County Arizona, you owe it to yourself to talk with the BVO Luxury Group @ Keller Williams Arizona Realty to determine whether Tony and Suzanne Marriott are the best real estate Brokers in the Phoenix and Scottsdale metropolitan area to help you with the Successful Sale of your home.

Tony and Suzanne have personally Listed, Sold and Closed more than a hundred Short Sales with the highest list to close rate in the Phoenix Metro Area!

Tony Marriott - Chief Operating Officer - BVO Luxury Group @ Keller Williams Arizona Realty

Suzanne Marriott - Chief Learning Officer - BVO Luxury Group @ Keller Williams Arizona Realty

Associate Brokers, REALTORS
BVO Luxury Group
Keller Williams Arizona Realty

Comments

Hi Tony, the bottom line is that both you and they need to be happy with the relationship. If one party is unhappy, then probably both parties are unhappy. Getting out of the relationship is a good idea. Everybody recognizes that. Making it easy is smart.

Bill Roberts

Posted by Bill Roberts, "Baby Boomer" Retirement Planner (Brooks and Dunphy Real Estate) almost 3 years ago

Bill Roberts Thanks for the kind words - much appreciated!

Posted by Tony and Suzanne Marriott, Associate Brokers, Serving Scottsdale, Phoenix and Maricopa County AZ (BVO Luxury Group @ Keller Williams Arizona Realty) almost 3 years ago

Good morning Tony and Suzanne. I used a variation of this. I had a number of practical addendum's that specifically spelled out solutions to things that could arise.

Posted by Sheila Anderson, The Real Estate Whisperer Who Listens 732-715-1133 (Referral Group Incorporated) almost 3 years ago

Sheila Anderson Interesting! Can you share specifics? Always interested in ideas that can result in improvement! Thanks for stopping by with a comment.

Posted by Tony and Suzanne Marriott, Associate Brokers, Serving Scottsdale, Phoenix and Maricopa County AZ (BVO Luxury Group @ Keller Williams Arizona Realty) almost 3 years ago

I have never had to use something like this, but now I have it!

Posted by Kristin Johnston - REALTOR®, Giving Back With Each Home Sold! (RE/MAX Realty Center ) almost 3 years ago

Kristin Johnston, Waukesha County Realtor 414-254-6647 We haven't either - but many in our market are promoting this concept - so want to keep the playing field "level".  Thanks for stopping by with a comment!

Posted by Tony and Suzanne Marriott, Associate Brokers, Serving Scottsdale, Phoenix and Maricopa County AZ (BVO Luxury Group @ Keller Williams Arizona Realty) almost 3 years ago

I love this idea. Thank you for sharing. I hope many home onwers will list with you.

Posted by Gita Bantwal, REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel (RE/MAX Centre Realtors) almost 3 years ago

Thank you Gita Bantwal and Thanks for stopping by with a comment!

Posted by Tony and Suzanne Marriott, Associate Brokers, Serving Scottsdale, Phoenix and Maricopa County AZ (BVO Luxury Group @ Keller Williams Arizona Realty) almost 3 years ago

Enjoyed this post and want to read more - visit our website  - HavenExpress.com - where all your questions about buying and selling residential real estate in Arizona are addressed!

Posted by Tony and Suzanne Marriott, Associate Brokers, Serving Scottsdale, Phoenix and Maricopa County AZ (BVO Luxury Group @ Keller Williams Arizona Realty) almost 3 years ago

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